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Cool Quotes from Matthew Heusser

March 23rd, 2007 · No Comments

I went to an IQAA meeting this week to listen to Matthew Heusser talk about process improvement. I really enjoyed the presentation – Matthew had a great style and was very interesting. I swiped a few cool quotes from him – here they are.

Stable, predictable, and repeatable are “the value system of process improvement.” (His point being maybe we shouldn’t value those things).

We should seek after “real goals, not platitudes”.

Maturity is “having your own well-defined value system that you figured out for yourself and for which you can live with the consequences of following it.”

These may not be exact quotes, as they are compiled from my notes.

If you ever get a chance to attend one of Matthew’s presentations or workshops, go for it. Definitely worth the time.

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